Frequently Asked Questions

To log into your account: 

1. Go to the library catalog  and click on "Sign In." 

2. Enter your bar-code number on the back of your library card. (no spaces)

3. Enter your password (The last four digits of your phone number on file if you have not changed it). If you don’t know your pin, contact the Library.

After you log into your account, you can see what items you have checked out, renew items, see your fines, place holds or check on the status of your holds, and turn on your check history (to help you keep track of what items have been checked out on your account). Be sure to log out of your account when finished.

All library cards are set up with a four digit pin number that you chose when you apply for a card. if you applied for a card before August 2023, and have not changed your pin, it will be the last four digits of your phone number on file. If you have forgotten your pin, you can call the library circulation desk (801-772-4528). Be prepared to give your library card number and confirm your identity. We can send you a link to change your pin. 

Highland Library is part of the Northern Utah County Library Cooperative (NUCLC). Highland Library card holders can register their cards to use at other NUCLC libraries for free. When you check out a book from any of the NUCLC libraries you must return it to that library. The NUCLC libraries are Highland, Lehi, American Fork, Pleasant Grove, and Eagle Mountain.

Items are due at the time the Library closes 3 weeks from the date they were checked out. If you renew something after the time the Library closes the day it is due, you may be assessed a fine. Fines are $1.00 per day for videos and Kits, and $.10 for other materials.

Yes, you may request materials from other libraries through us. Simply come into the library and complete an Inter-library Loan request form and we will see if we can find it. There is a fee of $5 Inter-library Loan requests. Please be aware of the following when submitting requests:

• Even if you find it in another library catalog, all our requests are managed by the State Library Division and they choose from which library to request the item.
• Libraries are often reluctant to loan new or popular items. They prefer to make them available for their own patrons first. 
• Most videos and audio items are easily damaged in the mail so most libraries will be reluctant to loan those types of items as well. *
• Items may take a few days to several weeks to get here.

You may. Come to the library to fill out a "Suggestion for Purchase" form, or you can request an item through our online catalog. All materials that are suggested are evaluated against our Collection Development Policy.

To request an item through our catalog:

1. Type the name of the item in the library catalog search bar. If it does not come up, scroll to the bottom of the page. There is a button there that says "Submit Request"

2. Enter your library card # and pin.  

3. Fill out the form and then click on the submit button.

The Library requires preregistration for some events.  This allows us to plan properly as we arrange space and purchase supplies. In most cases you must have a Highland Library card to register for a Highland Library program.

If the item is renewable, you can renew it up to 2 times as long as it is not on hold for someone else.  That should give you sufficient time to look for the item. If you still cannot find it 60 days after you last checked it out you will be charged the price of the item plus a $5 processing fee.

If the item is not renewable, contact the circulation desk in person or by calling 801-772-4528. 

In most cases, we do not accept donations to replace lost items.

If you live in Alpine or Cedar Hills you may apply for a non-resident card. The cost is $70/year which is approximately the amount the Highland residents pay in taxes to support the Library. Both Alpine and Cedar Hills will reimburse their residents part of the cost for a Highland Library card.

Study rooms can be reserved up to one week in advance.  A patron may reserve the study room for up to two hours, up to twice a week.  Contact the circulation desk to make a reservation (801-772-4528)

Yes! We have over 200,000 titles available through the Libby app. We also offer free access to a number of high quality informational databases. More information about using Libby can be found here. 

The Library thrives with the help of many volunteers. We have volunteers that help with story times and with maintaining the look and feel of the library. We also have volunteers that participate in our Friends of the Library group or on the Library Foundation or Library Board. Volunteers must be at least 14 years old. The Library does not offer court ordered service opportunities. Contact the Library for more information.